Frequently Asked Questions

For help or query feel to contact us.

General

How can GroupExt help me?

GroupExt provides a more efficient interface to manage your Facebook groups, with powerful features like a drag&drop Google Sheet builder, and email marking tool integrations without the need for another paid third party automation service like Zapier.

How many Facebook groups can I connect to GroupExt?

GroupExt does not have a limit--you are free to connect as many as you like.

How do I connect a Facebook group to GroupExt?

You can connect it by navigating to the "member questions" area of your group on the Facebook website, and you'll find a button that will allow you to do this.

Is GroupExt connected or affiliated with Facebook?

No, we are not affiliated with Facebook or Meta.

I have more than one computer, can I use my GroupExt account on both?

Yes you can connect both at the same time.

Payment

Is there a trial period for GroupExt?

Yes, all new users will have a 2 day trial to try No Card Needed..

How do I cancel my subscription?

We've made it very simple--just navigate to your user account area after logging into groupext.com and click the unsubscribe button. If you are in the trial period, your account will remain active until the end of the trial period even if you cancel. If you are paid, your account will remain active until the end of the billing period.

Can I pay for my membership with PayPal?

Yes we offer PayPal as an option.

How do I get my refund?

Your refund will be process automatically by our payment processor, Paddle.

Integrations

Can I connect one Google sheet with more than one group?

Yes, you can link one sheet with many groups.

Can I connect one autoresponder or list with many groups?

Yes, you can connect it.

Can I connect different autoresponders or lists with different groups?

Yes, you can connect them with different groups.

Can I link different sheets with different groups?

Yes, you can link different sheets with different groups.

Can I connect both an autoresponder and a Google sheet at the same time?

Yes, you can connect both at the same time, and GroupExt will send data into both.

What should I do if the autoresponder or sheet is connected but data is not sending?

If the data is not transmitting, try unlinking and relinking the sheet or autoresponder to fix the problem.